Privacy Policy | Candid Health
Candid Health secures $120M in Series D funding to fuel autonomous RCM
Privacy Policy
This Privacy Policy was last updated Mar 5th, 2025
Candid Group, Inc. d/b/a Candid Health (“Candid”, “we” or “us”) is committed to protecting your privacy. All visitors to our website (joincandidhealth.com) should consult our Terms and Conditions before using this website or Candid’s services.
Candid has created this privacy policy to explain its practices with respect to the collection and disclosure of information from this website, the Candid medical billing platform and any other online service that links to this privacy policy. Please read this privacy policy carefully.
We provide a medical billing platform for health care clients. We enter into service agreements and Business Associate Agreements (collectively, “Customer Agreements”) with our health care provider and other customers that use our medical billing platform (“Customers”) that governs medical claims and other information entered into the platform. This Privacy Policy does not govern our use of Protected Health Information subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”) that we process for or on behalf of our Customers. Your health care provider’s collection, use, disclosure, and transfer of Protected Health Information is governed by your health care provider’s terms and conditions and privacy practices. Please submit all requests and questions related to your Protected Health Information directly to your health care provider.
How We Collect Your Personal Information
We may collect personal information about you from a variety of sources:
- Directly From You: For example, we collect personal information from you when you set up a Customer account, interact with us regarding your Customer account, and start, receive, or discontinue medical billing services, and as necessary for Customer billing and payment. We also collect information that you submit to us, such as if you are a prospective customer who contacts our sales team through our website.
- Automatically From You: If you visit our website on your own behalf and not as patient or Customer representative, then we may collect information from you. We collect information about your visits and use of our website, including information through cookies.
- From Service Providers and other Third Parties: We work with and receive personal information from third parties such as insurance companies, data analytics and information aggregators, service providers, vendors, and contractors.
What Personal Information We Collect
We may collect the following categories of personal information about you:
- Identifiers, such as your name, postal address, email address, account username, IP address, phone number, or other similar unique identifiers.
- Professional Information, including information relating to your role as a representative or agent of a Customer or business, such as your work title and contact information. We also collect data types like your industry or professional credentials or affiliations.
- Internet and Other Electronic Activity Information, such as your browsing history. We collect information related to your access to and use of our website, includingthe type of browser you use, access times, pages viewed, your IP address, and the page you viewed before and after visiting our website.
- Device Information, such as your device identifier, computer or mobile device type you use to access our website, including the hardware model and operating system and version.
- Geolocation Information. We collect the approximate location of your device from your IP address.
- Commercial Information, such as information about your product and service preferences and interests.
- Social Media Information, such as account names, handles, biographies, and other details that you make available on social media networks.
- Other information that we may infer based on the above.
Managing Cookies
When you visit or use our website, our server may create cookies, which are small text files that a website can send to your internet browser and may be stored in your browser or elsewhere on your computer. Candid and our third-party vendors use cookies and other web tracking technologies on our website and online services. We use cookies to evaluate website usage, provide services to you, and to offer programs and/or services that you may be interested in.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, this may impact your experience using our website. Our website does not currently recognize “Do Not Track” signals.
How We Use Personal Information
We may use personal information for the following purposes:
- Provide, operate, maintain, and protect our products and services.
- Analyze and improve our products and services, including developing new products or services.
- Communicate with you regarding our services and other products or services that may be of interest to you.
- Comply with a valid warrant, subpoena, or court order, or exercise or defend legal claims or otherwise comply with our legal obligations.
- Comply with a request or order from other local, state, or federal governmental agencies with legal authority to obtain the personal information from Candid.
- Develop, implement, and conduct marketing, education, and outreach plans to promote the services and products, including delivering targeted advertising.
- Protect the safety and security of our Customers, visitors, employees, and contractors by collecting and reviewing personal information to protect against fraud, other crimes, and threats to safety.
- For any other business or lawful purpose reasonably anticipated within the context of Candid’s relationship with you.
- For any purpose for which we obtained your consent.
How We Disclose Personal Information
We may disclose personal information in the following ways:
- At Your Choice: You may authorize other companies or persons to receive your personal information from Candid.
- To Our Service Providers and Contractors: We may disclose personal information to service providers and contractors that provide services and support to us, such as providers of data hosting, storage, and analytics services. In accordance with applicable law, we contractually require service providers and contractors acting on Candid’s behalf to take reasonable steps to protect the privacy and security of personal information.
- To Companies Involved in Advertising: We work with companies that assist us in advertising our products and services to you and others who may be similarly interested. These companies may use tracking technologies on our website to collect or receive information over time and across different websites or platforms and elsewhere on the internet and use that information to provide measurement services and provide you with targeted ads.
- To Social Media Platforms: Where you choose to interact with us through social media, your interaction with these platforms typically allows the social media company to collect some information about you through cookies and other digital tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through these technologies even when you do not interact with their platform. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls they make available to you.
- To Regulatory Authorities: We may disclose personal information federal, state, or local agencies as required by applicable law.
- To Third Parties to Fulfill Legal Obligations: From time to time, we may disclose personal information to other parties as required pursuant to a valid legal warrant, subpoena, court order, or other legal or regulatory mandate, or as necessary for Candid to defend to assert legal claims.
- To Potential Business Partners. We may disclose or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, liquidation, bankruptcy, or acquisition of all or a portion of our business to another company.
- To Other Parties: From time to time, we may disclose personal information to parties such as law enforcement or other government agencies when we, in good faith, believe you or others are acting unlawfully, when we believe it is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our business properly, to protect or defend our rights or the rights or well-being of our users, and when we believe disclosure is necessary or appropriate to protect the health and safety of our employees, other consumers, and the general public.
Candid may share aggregated or de-identified data and information derived from personal information with other entities for the purpose of performing activities that may help Candid provide and improve its services.
Keeping Your Information Safe
Candid takes reasonable security measures to protect against the loss or misuse of information under its control. Although we will do our best to protect your information, transmission of information to and from Candid is at your own risk and no method of data transfer over the internet is 100% secure.
Managing Your Information
If you have a Customer account on our website, we store the information that you provide in your user account. You can review, modify, or delete the personal information attached to your Customer account at any time by logging into your account on our website.
Note to Residents of California
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. However, please note, we do not disclose personal information to third parties for any third party’s marketing purposes.
At present, the California Consumer Privacy Act (CCPA) does not apply to Candid. If that were to change in the future, we will update this privacy policy.
Note to Residents of Nevada
If you are a Nevada resident, you have the right to opt out of the sale of certain personal information, including your name and mailing address, to third parties. If you are a Nevada resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. However, please note, we do not disclose personal information to third parties for any marketing purposes.
Where We Store Personal Information
Candid’s website and services are intended for residents of the United States. However, if you are located outside of the United States, please be aware that information we collect through our website and services will be transferred to and processed in the United States. By using the website and services or by voluntarily providing your information to us, you consent to the transfer, processing, and storage of your information in the United States.
Personal Information of Minors
Our website is not intended for use by minors, and Candid does not knowingly collect, maintain, or process personal information submitted online by minors. If we obtain actual knowledge that we have collected information from someone under the age of 18 from our website, we will delete that information.
Third Party Websites and Content
Candid’s website and services may contain links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for anyThird-Party Websites or Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave Candid website or services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Candid website or services.
Updates to This Privacy Policy
Candid may change this privacy policy from time to time. If we make material changes to this privacy policy, we will attempt to notify you and/or obtain your consent, as required by law.
Contact Us
If you have questions about this privacy policy or would like to contact Candid about it, you may do so by:
E-mail: hello@joincandidhealth.com
Phone: 415-735-6795